Database CRM
Better Customer Service with Built-In CRM
Many businesses struggle with cumbersome systems and too many emails. It's easy to lose track of important customer requests and keep records up to date and in sync. Our simple CRM is built in and integrated with all of BigTurns' features, enabling you to provide better service for your customers, without any extra effort or coding.
A Live Feed of Customers' Actions
BigTurns
gives you a central view of your customer activities. From eCommerce
orders to blog comments, forum posts to contact forums, member zone
activity to email marketing, it's all tracked to give you a complete
view of customer behaviour.
Centrally Manage Cases, Orders and More
Once
a customer registers their email address anywhere on your site, a
customer record is created for them. From there, you can give them
access to secure member areas, manage their store orders and modify
their email marketing subscriptions.
Build Custom Forms and Capture Leads
You
can build your own custom web forms with a few clicks! Every web form
you build is integrated into the CRM - when submitted, a Case is
created for follow up and your leads are captured safely in a customer
database.
Impress Customers With Workflows
Automate
your processes and Get back to your customers fast! You can build
multi-step workflows to notify the team of new web form submissions or
orders, verify steps as they are completed, and remind and escalate to
management if need be.
